Tailortails Comfort for Your Furry Friends!!
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FAQs & T&Cs
Ordering Process
TailorTails Online: Accessible 24/7
Simply add your desired items to your cart, proceed to checkout, and follow the prompts to input your shipping details, payment information, and any additional comments
Payment Options
TailorTails accepts payments via credit card, PayPal, and AfterPay, ensuring secure online transactions. Rest assured, your card details are securely processed and not stored on our site. We uphold strict confidentiality regarding your personal identifiable information, refraining from selling, trading, or sharing it with external parties.
How to Place an Order Online
- Navigating the TailorTails shopping experience is effortless:
- Browse our website and add desired items to your cart.
- Proceed to checkout.
- Input your personal details, including name, address, email, and phone number.
- Provide your shipping address.
- Include any special instructions in the comments section.
- Select your preferred payment method.
- Upon completion, you’ll receive an email confirmation of your order, along with a tracking number for shipment tracking.
Discount Policy
TailorTails extends discounts at its discretion, with some exclusions possibly applying during category-wide promotions. Please note that only one discount code can be applied per purchase, with multiple codes ineligible for use on a single item.
Shipping Information
Orders are processed and dispatched daily from Monday to Friday, excluding public holidays. While we strive for timely delivery, please anticipate potential delays during public holidays, inclement weather conditions, or property access constraints.
For shipment updates, refer to the provided tracking number in your confirmation email or liaise directly with your local postal service. Kindly note that delivery times may vary, especially for Western Australia or non-metropolitan areas, with an additional 1 to 3 business days potentially required.
Shipping Charges
Standard Shipping for orders under, with rates calculated at checkout..
Delivery durations typically range from 2 to 5 working days, with any post-dispatch delays beyond our control. A shipping confirmation email containing a tracking number will be sent for reference.
Returns and Exchanges
We regret to inform you that we do not facilitate refunds for changes of mind or for items purchased at a discounted or sale price. Additionally, if an item does not fit your pet, we offer store credit as an alternative. Each item is accompanied by sizing information to assist you in finding the best fit for your pet.
Once an order has been shipped or dispatched with Australia Post, it cannot be canceled. Should you request a refund, it will be processed with deductions for shipping costs and a 20% restocking fee.
Please be aware that items acquired with a discount code, during a sale, or those marked as clearance stock cannot be returned. Final sale items are also ineligible for returns or store credits.
In the unfortunate event that an item is found to be faulty, it will be replaced. If a replacement is unavailable, a refund will be issued. However, please note that shipping charges will not be refunded under any circumstances.
Kindly note that we strictly do not accept returns for sale or discounted items, nor do we offer refunds for instances of a change of mind or items not fitting your pet.
Kindly be aware that refunds are not offered under normal circumstances. Refunds will solely be issued if an item is determined to be faulty and a replacement is unavailable.
Upon completing your payment with Coco & Pud, you acknowledge and agree to the following terms and conditions concerning shipping and potential returns of your purchases. Please note that refunds are strictly reserved for items assessed and confirmed as faulty, with no replacement available. For all other situations, a store credit or exchange will be provided.
When returning items, we recommend utilizing a trackable shipping service, and for parcels exceeding a value of $100, consider obtaining shipping insurance. We can only process returns for items received by our facility, and any instances of lost parcels will be the responsibility of the postal service or courier.
To initiate a return, ensure the products meet the following criteria:
- Unused and unworn
- Free from soiling, damage, or odors
- Original tags intact
- Returned in original packaging
- Not discounted or sale items
- Not previously exchanged
include a receipt or proof of purchase, along with your original order number and date, and complete the downloadable Return Form before mailing the return to: 11 Mansfield Street Wetherill Park NSW 2164
